User Emotions as Data: A New Frontier for Chat Interface Design

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2026-01-20 03:55:35 - Translate -

For decades, chat interfaces have behaved like polite machines that listen, retrieve and respond. Yet something has been missing. Human conversations are never just words. They are a ripple of emotions, tiny cues that reshape meaning. Today, product teams and researchers are stepping into a new territory where emotions are treated as data signals that guide interactions. This shift feels less...

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